Willow Manor
Nursing and Rehab

3801 Old Bruceville Rd

Vincennes, IN 47591

(812) 882-1783

(812) 885-2276 fax

 

contact (812) 882-1783

Adam Hankins

Admissions

email

Willow Manor
Nursing and Rehab

3801 Old Bruceville Rd

Vincennes, IN 47591

(812) 882-1783

(812) 885-2276 fax

 

contact (812) 882-1783

Adam Hankins

Admissions

email

Testimonials

The entire team at Willow Manor have been top notch. My family is so appreciative of the quick to action assistance they provided us in securing a place for my dad.

From the Admissions Team, Office Staff, Nursing Team, Rehab Team and the Director of the Kitchen. Everyone had been right there and knowledgeable and caring. 

I couldn't have asked for a better outcome for our situation, and couldn't be more thankful. 

3/23/2017

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I went to see a former patient today who is currently hospitalized and once again needing therapy services. The patient asked if Carla Sheren RN, Sam Wolfe RN and Amy Althoff CNA were still working on Willow Manor's Rehab Unit. When I told him yes, he was so happy he stated when he arrives on the Rehab Unit, he is going to open his arms and say "Honey, I'm home!".

This person was scheduled to have an out-of-town surgery followed by hospitalization later this spring. That physician told the patient he would be discharged to home with outpatient therapy and would not endorse an inpatient rehabilitation stay. The patient cancelled that surgery and is now scheduled to have his surgery with a different surgeon from a different hospital just so he can come to Willow Manor's Sky Rehabilitation for therapy to return home safely.

The patient told me that Willow Manor has "the best" nursing staff and therapists.

2/8/2017

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My step-father has been a resident of Willow Manor for almost a year.  He was formally diagnosed with dementia by his medical doctor 3 years ago. He and my mother lived in their home until February 2016 when it was decided by our family they needed the support of an assisted living facility.  Shortly after moving into their new apartment, my step-father’s problems increased.  He was more confused, wandered into other resident’s rooms and tried to leave the facility at night.  He became easily agitated with the staff and my mom.  The staff of the assisted living facility notified me that they could not provide the care he needed and he could no longer stay.  It was very frustrating and troubling to me to receive this news, however, the assisted living facility helped me with an appropriate placement for him which was Willow Manor.  I am very satisfied with the care he is receiving at Willow Manor.

After a short period of adjustment, my step-father settled into the Reflections unit of Willow Manor.  He has had the best care.  Every time I go see him, or take my mother for a visit, I find the staff fully engaged in his care, and care of his fellow residents in the unit.  His physical well-being is continually monitored, he is clean, well-groomed, and seems happy in his environment. 

I always get a call if there is the slightest change or development in his care.  I have gotten calls about what I consider even minor things, but appreciate being kept informed to the degree I am.  Each quarter I am invited to a care conference where the head of nursing, dietary, activity coordinator and case manager meet with me and give me a report of his condition.  I am encouraged to share any concerns or questions I may have.  I am reminded that I may ask for a care conference to be convened any time I have a concern.

The business office is friendly and helpful with the paperwork and details of the cost of his care.  They are willing to answer any questions and are willing to meet with me if I have paperwork that I need assistance completing.

When I call Willow Manor even the receptionist responds in a friendly way treating me as if I am her most important customer at that moment.  Regardless of where you go within Willow Manor, you can tell everyone within the facility practices service excellence and good customer service.

While the process of aging, and approaching the time in our lives where we need additional care is difficult to face personally, and as a caregiver, I am thankful for a facility like Willow Manor to help myself and my step-father.

Anonymous

1/26/2017

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